Uncategorized – Vantechs

Service Alert: Outbound Call Disruption

Faraz — Mon, 30 Jun 2025 17:53:31 +0000

We’re currently experiencing a service disruption affecting outbound calls to local numbers. Toll-free and international calls are not impacted. The issue appears to affect West Coast servers in both the US and Canada. Our team is working on a temporary workaround and investigating the root cause. Thank you for your patience.

Fax Issues Resolved

Vitoria — Tue, 14 Dec 2021 19:03:58 +0000

The fax issues have been resolved. If you do experience any problems please don’t hesitate to contact us.

Hosted Telecom PBX Service Stability Issue

siamak — Fri, 08 Oct 2021 21:16:25 +0000

[9:10AM 27/10/2021] We are aware of network issues affecting intermittent quality of call issues. Engineers are working to resolve issues. Please reboot your handsets if you are not able to make outgoing calls and don’t hesitate to contact us with any other problems you may be facing.

Thanksgiving Day Closure

Vitoria — Mon, 04 Oct 2021 16:27:32 +0000

We will be closed Monday October 11th for Thanksgiving Day. We will
re-open on Tuesday October 12th at 9 AM.

Enjoy the holiday long weekend!

Hosted PBX Telecom Service Interruption

siamak — Wed, 22 Sep 2021 00:57:53 +0000

[21/09/2021 5:49PM] As we continue to battle the attackers alongside other parties involved, we would like to thank you for your support. This is an unprecedented event that we have not seen in over two decades of existence. We understand how frustrating this has been. At the moment we have been able to secure a few servers allowing for some calls to be made and received.Everyone here is very tired but rest assured we are pushing forward and continuing this battle until all services have been restored. Thank you.

Hosted PBX Telecom Service Interruption

siamak — Mon, 20 Sep 2021 16:44:43 +0000

[21/09/2021 5:49PM] Following relentless work of our team and other parties involved, some of the attackers’ attempts have been mitigated. That said, we still have a long way to fully stabilizing services. We will continue to keep the call forwards in place. Please email us to make any changes and our engineers will apply them immediately but unfortunately the severity of the attacks has caused problems with call forwarding as well. We appreciate your support and patience through these difficult and stressful times of international cyber terrorism.

Hosted PBX Telecom Services Restored

siamak — Mon, 20 Sep 2021 06:09:27 +0000

[19/09/2021 10:46PM]

It has been a very tiring weekend for our team as well as several others involved in running data centres and servers across North America and Europe. The attack, orchestrated by a group of Russian hackers was well planned and conducted using the latest technology, completely bringing down infrastructures around the globe. The same group has been responsible for multiple such attacks over the past few months all over the world. The event has been reported to RCMP, FBI and other organizations who will investigate this matter very seriously.

Most of the servers in Europe have now been restored as well as some in North America. We have implemented a temporary plan to re-enable all phones and have reversed the call forwardings put in place over the weekend per your request. You may notice some interruptions as we continue to monitor the situation but these should be minimal. If you notice any issues please notify us immediately via email. Meanwhile we are planning addition of a redundant solution in place to handle such events in the future in a more efficient manner and be able to minimize downtime.

We appreciate your support in these difficult circumstances and wish you a great week ahead.

Hosted PBX Telecom Service Interruption

siamak — Fri, 17 Sep 2021 17:05:42 +0000

[17/09/2021 9:32pm] We understand how frustrating this has been for all of our clients. The severe DDoS attacks continue and we are working hard to mitigate this.

We are now slowly brining services back up but as an alternative, we can forward your numbers to another number such as a cell phone until all services are restored.

Labor Day Closure

Vitoria — Mon, 30 Aug 2021 16:50:23 +0000

We will be closed Monday September 6th for Labor Day. We will re-open on Tuesday September 7th at 9 AM.
Enjoy the holiday long weekend!

Scheduled Server Maintenance

siamak — Tue, 22 Jun 2021 01:34:04 +0000

As part of regular upkeep, we will be performing network upgrades. This maintenance is scheduled to start on Sunday July 4th, 2021 at 2:00AM PST and end on Sunday July 4th, 2021 at 4:00AM PST. During this time frame you may experience interruptions of up to 30 minutes for all services but our team will do the best to minimize these.

If you notice any problems with your services after the completion of this maintenance, please don’t hesitate to contact our support team.

Thank you.