Telecom – Vantechs

Telecom Hosted/Cloud Maintenance

admin — Fri, 09 Sep 2022 21:18:10 +0000

Please be informed that there is scheduled maintenance taking place on September 17th between 12 am and 6 am PST on our telecom cloud infrastructure. During this period you may experience interruptions in your Hosted PBX or Business Voice SIP service. Our engineers will do their best to minimize downtime. If you experience any issues after the maintenance, please power cycle your handsets, adapters and PBX. As always don’t hesitate to contact us.

Fax Issue

Vitoria — Mon, 13 Dec 2021 19:55:13 +0000

Please be informed that we’re currently experiencing issues with our fax service. Our Engineers are working to resolve this issue.
Thank you for your patience.

Cloud Telecom Maintenance

Vitoria — Tue, 16 Nov 2021 21:31:10 +0000

Please be informed that the maintenance is going to last 30 minutes and will take place on December 2 between 8:00 and 8:30 PM PST.During this period you may experience interruptions in your service. Our engineers will do their best to minimize the downtime. If you experience any issues after the maintenance please power cycle your handsets or adapters and don’t hesitate to contact us.

Hosted Telecom PBX Service Stability Resolved

siamak — Fri, 08 Oct 2021 23:10:10 +0000

[9:52AM 27/10/2021] The momentary issue with the network was resolved. If you do experience any problems please don’t hesitate to contact us.

Hosted Telecom PBX Services Restored

siamak — Fri, 01 Oct 2021 16:25:50 +0000

[30/09/2021 4:50PM] Our top level carrier has confirmed that the network issue they were experiencing has been resolved. No action is needed to restore services. We appreciate your support and patience while security is being strengthened at all levels by all parties in order to mitigate future attacks in a timely manner.

Hosted Telecom PBX Services Interruption

siamak — Thu, 30 Sep 2021 16:47:36 +0000

[30/09/2021 9:42PM] We are aware of an issue affecting some incoming calls. Engineers are actively investigating this matter with upstream carriers to have it resolved. Thank you for your patience.

Hosted Telecom PBX Services Restored

siamak — Thu, 30 Sep 2021 00:13:09 +0000

[29/09/2021 5:05PM] Engineers have quickly been able to rectify the problem. If you have any issues please reboot your device and let us know if you are facing any problems. Thank you for your patience as multiple carriers in Canada, US and rest of the world are under attack, affecting different levels of service.

Hosted Telecom PBX Service Interruption

siamak — Wed, 29 Sep 2021 23:37:04 +0000

[29/09/2021 4:22PM] We are aware of a service outage that just started now. Engineers are investigating immediately. Thank you and continue to check her for the latest as we continue to receive status updates.

Hosted Telecom PBX Services Restored

siamak — Mon, 27 Sep 2021 15:57:18 +0000

[27/09/2021 8:50AM] With the continuous efforts of all teams involved, most of the services have been restored and the attacks have been mitigated. Some temporary measures have been taken which have led to full reconfiguration of all your handsets. If you do face problems please contact us as this change in configuration may have not applied automatically to your phones. We appreciate your support and patience.

Hosted Telecom PBX Services Interruption

siamak — Fri, 24 Sep 2021 15:56:37 +0000

[24/09/2021 8:52AM] This morning the attackers revised their plan but the problem was quickly mitigated. At the moment we have been able to secure a few servers allowing for calls to be made and received. Please reboot your handsets if the lights are orange or you’re not able to make or receive calls. Don’t hesitate to email us if you are facing problems. Thank you for all of your support during this battle.